It shielded me from the notorious moist and grey autumns and was the ultimate outer shell to a basic polyester, baffled filled 'winter jacket.' The jacket also features a … Marmot: The Brand. Yes, that one is a keeper and it is 30$ less than this one. Intl. Shop. I contacted Marmot who asked that I send them the fly for inspection. The Marmot Solaris Jacket Mens from the brand Marmot … The pullover began to pill almost immediately and the jacket began losing feathers right away as well. However, I'm unable to reach anyone to ask them to cancel. On most jackets the DWR is a coating applied t… © 2020 Trustpilot A/S. marmot has a lifetime warranty on their products.therefore i opened a support case on the marmot site. Warm and waterproof, but also bulky and heavy, the Rivaridge … I ordered a jacket, got a order confirmation number. The jacket’s primary tester said the Featherless doesn’t feel like down upon physical inspection, but certainly looks and packs the part. I had to order the jacket off a different website like Campsaver because I was afraid of something like this happening based on all the other reviews about Marmot on this website - I was hoping to get the jacket before the 18th, but it seems pretty hopeless at this point. Ordered an item around Black Friday at a good price from the store. Bad customer scervice. Only the latest review will count in the company's TrustScore. Considering I live in a variety of countries, these never do and never will from my perspective. Best Marmot Down Insulated Jackets Reviews - Top Customer Rated Marmot Down Insulated Jackets — 42 products / 1,894 models — Page 1 Their warranty is completely worthless. At least I know with four days until my trip that some of their competitors can get it here even in that short time frame.... some shipped the day I ordered and came the next business day!UPDATE: After another 2 hours on hold I did manage to get a customer service rep who was very helpful. Marmot gear, always had stellar recommendations from gear heads at my local REI and local outfitters. Helly Hansen Rivaridge Puffy Jacket. All rights reserved. The Marmot Knife Edge strikes an outstanding balance by remaining lightweight while providing at useful accessory feature: pit zips. I bought a Marmot Limelight 3P tent a couple years ago. Nothing! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Don't advertise for promises you cannot keep. At first look, it appeared that Marmot … Marmot’s Minimalist jacket isn’t new, but its combination of price and performance keeps it among our favorite rain shells year after year. They came in the mail and I was SO stoked to try them out that I took with me to a friends ranch and decided to test indoors instead of using her sheets and comforters. Regular processing time is 1-3 business days an additional 3 would be 4-6 and I am already at 6 business days, and no sign of it shipping. It was supposed to be shipped on 9/2 or 9/3 (as per the purchase order receipt). the negative is that I couldn't find much for reviews anywhere so i … PFHxA = c6, i bought a marmot rainjacket years ago and after a year or so the inner layer came off. I selected this one because it doesn't seem like everyone has it. No response. Review Breakdown: 43 % 5 Rated 5 stars out of 5. 0 % 2 Rated 2 stars out of 5. What a truly disappointing experience. The agent's attitude was very arrogant and she blamed my lack of understanding for their tricky/sneaky shipping policy. You want genuine leads that convert then you must talk to Marmot. The pullover began to pill almost immediately and the jacket began losing feathers right away as well. Waited 5 days but received no other information. Today is 9/21, no shipping notification or communication about delays, etc.I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future.Very Disappointing. She offered to have a supervisor call me. Rating Summmary: 7 total reviews. We’re sorry, but something went wrong. For years I could not afford Marmot gear. With proven Gore-Tex waterproofing, a thoughtful feature set, and premium build quality, the jacket … Customer Reviews Marmot PreCip® JacketWrite a Review. Marmot Yorktown Featherless Jacket - Men's, Marmot Schussing Featherless Jacket - Men's, Marmot Minimalist Component Jacket - Men's, Marmot Featherless Component Jacket - Men's, Marmot Alassian Featherless Jacket - Men's, Marmot KT Component 3 in 1 Jacket - Men's. PFHxA, Perfluorinated Compounds (PFC) used and bad customer scervice. I bought two Marmot items recently - a base layer pullover and down jacket. Called them they said jacket was out of stock, and that all the jackets were gone. Just days from the Christmas cutoff during in the business time of the year in a pandemic! 14 % 4 Rated 4 stars out of 5. I went to get it repaired and after sitting on hold twice for 30+minutes was discounted from the call center and then on the second call given a brief answer and disconnected again. With prayers for you and your loved ones, practice empathy..... A zipper broke on a coat I had owned for less than 2 years (and used for just 2 seasons). I am currently on-hold, its been 42 mins at this point. I gathered all I could and am now realizing I’ll have to go through to costly and grueling experience of holding marmots hand to get a replacement (after paying to ship this one back) or just sew it up and go ahead and call it a loss as I know this bag won’t last long seeing how it already came with (separate from the unsewn opening) loose threads on stitching that’s necessary to hold the bag together. Stay dry by wearing the waterproof, windproof, breathable Marmot Refuge jacket, which is also fully taped to prevent leaks. I purchased a pair of Marmot walking shoes from Blacks, with very little wear the stitching came undone on both shoes. 10:00 AM - 6:00 PM MST Monday-Saturday. She said they would call within minutes. Today is January 21st, no corespondance what so ever. Pretty sure there is no actual customer service department. What does it mean? Marmot integrity, gracious corporate staff working hard to turn things around. I also emailed them a week ago but received no response. 2 Images. : +1-435-213-1125 Curious, I googled the company and ended up at the BBB website which had an alternate phone number. However, I never received the item or communication from the customer service. Like many other brave souls are doing their best in hospitals or running a company during economic stress caused by a potentially deadly virus, don't give up your humanity over a broken zipper or busy phone line. 43 % 3 Rated 3 stars out of 5. I'm sure when I receive the items, I will be satisfied and that is why I am giving two stars. First time buyer for camping gears and was so excited for my 1st camping experience. VERY SLOW PROCESSING and bad customer service. As a result, we see it all over the rainy Pacific … I called the phone number and immediately reached Lisa (not her real name) and after describing my experience and what I read from online reviews, she had listened with empathy and spoke with a sense of responsibility and promised a manager would call me back. Cautiously optomistic that I may get my order by week’s end. The customer service number is answered by a voice message stating that all the cs reps are in a training "to better serve" me. Not sure what they can do, but I said sure. Refunded? Turns out my sleeping bag already had a 1.5” opening where a seam never received sewing or glue or the like. Returns sent January 2nd via Federal Express. The membrane—the actual waterproof barrier—still works, but the jacket gets heavy and stops breathing properly. She kept pointing out to the phrase and said i order the after the cut-off time on Thursday so it was technically ordered on Friday which was a business day. They sure know how to cheat customers and don't feel sorry at all. I'll update with more details after I get through...Update: 57min on hold to be told that they did ship it but just didn't send me the tracking information. Find a store. I would have ordered them from somewhere else where i can pick them up. Return arrived? Marmot Castle Peak Jacket Review Let’s be clear, this is a $550 jacket. So I called the customer service to inquire about the shipping status and it was not shipped yet. As a climber I am always after a jacket … Email: email@example.com, Customer Service: The next four days, I called customer service; lines always busy. Ended up returning it for the Marmot Montreal Parka, what a difference!!! It is still “processing”!I called when Customer Service opened and all representatives were away from their desks training. I sent it in November 2019. Told me I fell through the cracks in their system, and she could not help me. I had to google it and it was rated at top 10 warmest parkas. I placed an order over a week ago. Do not purchase from Marmot. You can’t go past his expert marketing knowledge to assist your business in getting noticed. They used to be a wonderful company with great service, unfortunately when I needed help with my last purchase they do not respond to any correspondence. Never will try to buy a Marmot product again. Ever wish to stitch additional insulation onto the front of your favorite mid-layer? I bought two Marmot items recently - a base layer pullover and down jacket. After waiting another 2 weeks contacted them again only to find that they decided not to ship the item at all. It has fur … But I needed to verify I had the right size. I placed an order on 9/1/20. I understand that regular processing times are 1-3 business days and to give 3 extra days for COVID, but it's been 7 business days with no communication. Absolutley ridiculous. When I finally spoke with a customer service rep, she was argumentative when I told her my order did not ship on time. She stated there are shipping delays because of COVID-19 and it said that when I made my purchase. I was later informed it was decided that the item would be shipped. Marmot was my first order!Very disappointed, I hope that it does indeed go out today or I will now be left to return the items and have to deal with customer service wait times again to get my refund. Shop. Within an hour Sarah (not her real name), called me from her personal line, asked me to share my experience and report what I learned from an online search. Read Customer Reviews at sportsdirect.com. At a glance Plusses: Lightweight, breathable, suited for light and fast trips Minuses: Slim fit may not suit everybody Features: Constructed from two-layer Gore-Tex Paclite, the Knife Edge is fractionally heavier than a specialised running jacket … Thanks for subscribing to our newsletter! Considering I will be doing Racing the Planet this year I will certainly be communicating my thoughts on my experience with the brand. This might be my worst online shopping experience ever. Man, have they improved down jackets over the years! It’s a widely-used model that’s solid, year after year, and the newest version totes a lighter, more breathable … The 6 Best Hiking Boots of Winter 2020. I've ordered stuff from other outdoorsy websites during COVID, such as Patagonia/LL Bean/Backcountry, and I've never waited over 5 mins for a customer service representative.To anyone reading this review, I urge you to order Marmot products off of different websites, such as Backcountry, Moosejaw, Zappos, etc. What happened to this company? Gear Review: Marmot Variant Jacket. Marmot also claims that EvoDry will keep the jacket waterproof for its entire lifetime. 1. I tried to call them again but was put on hold for an hour, so I gave up. It is now the 15th and no shipping labels have been created. 60 + 20; 60; 120; 240; … (Sarah mentioned she was going to make it right) If you read this review up to now, I recommend a few deep breaths before you vent any rage online and instead, reach out and ask for help. The agent said I didn't read their shipping policy carefully. Hopefully that's the end of it.Update 2: They sent it anyways. Good jacket with a big con. I called back 40 minutes later and waited over an hour to talk to a customer service rep, who says things are delayed 3 additional business days due to Covid. I chose Marmot because it advertised 3-day free shipping. I will not recommend these tents to my camping buddies. I emailed from gmail twice and twice through their portal. Rating Summmary: 30 total reviews. Bought this jacket recently to replace a down jacket that was 16 years old. Upping my review to 3 stars in waiting to see if it ships as promised. 223 Products in Marmot Men's Jackets Reviews reset Show. Like many of the angry or disappointed commenters below, I learned a valuable lesson after dumping and projecting upset over a perceived lack of access to customer service when 'I wanted it.' The Marmot Minimalist rain jacket strives to be exactly what the name promises: a simple, functional piece of rain wear without too many bells and whistles to bog you down. I have emailed them twice and not received a response. Why We Chose The Marmot Keele Jacket: Excellent waterproof protection and breathability, durable but stretchy fabric Founded in Colorado back in 1974, Marmot know more than a thing or two about what … Marmot Highlander Down Hoody. Virtually no customer service - order Marmot off of a different website. 2. 0 Items in cart Help. DWR is what makes water bead on a jacket. I used it about 3 times and the teardrop plastic window in the rain fly fell out. Marmot Precip Rain Jacket. Gallery. … 0 % 1 Rated 1 stars out of 5. It was down to this jacket of the North Face Gotham. After following up myself i was informed that apparently Marmot really dont do this kind of business and will not ship the item as the shipping address doesnt match my billing address. I am paying for a service and that is what I expect, end of story. As it was from the US I used An Post to forward the item onwards. But again, as for customer service, they still have work to do.... Super slow and super unresponsive. This combination means you're more likely to wear this jacket, and when … BAD! Very disappointed that I splurged and bought this brand. i had to deliver all information and it took a while for marmot to respond.three weeks ago i was informed that marmot would send me a brand new jacket in a similar (actually 30 bucks higher) price range as my old broken jacket.thank you marmot, i appreciate thati love the new jacket. Under 3-day shipping, it says "ordered received within 2-4 business days". The Marmot PreCip rain jacket will keep you dry and grinning even in the heaviest of downpours. I’m sad to report that I’m back with worse news since my last review (of the $339 tent I bought that was falling apart that I paid $85 to ship to marmot who I had to constantly follow up with to ONLY get a credit, not a refund). I have done this same system with just about every other vendor and wonder how they call themselves a global business. I waited three hours and no call. Her grace instantly humbled me and snapped me out of my sense of entitlement because 'my' money spent equalled 'do as I want.' 3 % 3 Rated 3 stars out of 5. I ordered the same Marmot jacket off of Campsaver on the 9th and it arrived today on the 15th. Full review. Shop. Customer service with the company is non-existent. It took me two days to get in contact with someone (don't bother writing an email). Zero customer service. 8:00 AM - 6:00 PM MST Monday-Friday I called back waited 1.5 hours and the rep accidentally hung up while looking up the order, I just want to confirm it will in fact go out today.I also ordered from Back Country, MooseJaw, REI, Helly Hansen and EVO and ALL have managed to ship and some have already delivered. I was really surprised that Marmot put such a rubbish upper on vibram soles. To be quite frank, they have less than average customer service from my personal experience. I had exhausted my patience after trying four days to reach customer service via phone and email following a purchase during a one day online discount promotion for Hype Down Jacket. Get with it Marmot! Processed? Your wish is granted. 3 … Additional Reviews. Marmot worked with 3M to offer a line of jackets with its Thinsulate Recycled Featherless synthetic insulation. I guess all I can do is not buy any more Marmot … It's a bit thick to be really breathable but does feature 11" top … The durable water repellent, aka DWR, finish on the Marmot Eclipse EvoDry, thanks to GTI’s Aquavent technology, is the most durable one out there and that makes this jacket one of the most waterproof available. I am sorry if you came here to vent a rage or pain which is personal and has nothing to do with grace. Though it is likely just a way to stop the rush of calls that they know are coming at 10:30 EST when customer service opens. At this point, I just want to cancel the order. After several long emails from me they finally replied with, the information they withheld, that they use dangerous chemicals in their products that is similar to the now banned PFOA also known as c8. She also stated Marmot is a smaller brand and it is tougher for them to keep up because employees have been furloughed. I guess all I can do is not buy any more Marmot products. Bust through snow, crust, and slush with this warm, toothy … I love this Jacket! Review Breakdown: 83 % 5 Rated 5 stars out of 5. I would be remiss were I to write an article on the best backpacking rain … Features Fully seam-taped, 2-layer Marmot MemBrain® Eco fabric provides … Click the button below to see full customer reviews of another top piece of equipment from this top brand Marmot. Two and half years ago, before sojourning to my former life in the Netherlands for 20 months, I found a Marmot Gore Tex Minimalist Lightweight Waterproof Rain Jacket on sale. Depending on where you live, that could be the better part of a month’s rent. This 2-layer waterproof membrane is backed by fully … I ordered a tent online with Marmot on 9/10. Well, apparently the training goes on for days because every time I've called, I hear the same message. So I used the credit to buy two Marmot 40 degree sleeping bags. As we touched on above, the Marmot PreCip is an easy jacket to recommend due to its excellent combination of price and performance. The usual size ranges are catered for and from my experience as well as the multiple reviews I read, the Marmot Minimalist jacket does fit true to size for most. 10 % 4 Rated 4 stars out of 5. Marmot is an American brand established in 1974, by a trio of friends that spent a great deal of their time outdoors and required a puffy jacket that would withstand … They said they'd reroute the package back to them. Not very friendly. Read 17,838 Marmot Customer Reviews for products like Marmot Backpacks, Marmot Jackets, Marmot Pants, and more at Sierra. The angels are there and they are doing their best. Poor Customer Service. I will not order from Marmot again. Multiple attempts since at calling and emailing for updates are unanswered and 10 months later I still don't have the replacement fly so the tent is unusable. Worst customer service! Best Marmot Men's Jackets Reviews - Top User-Rated Marmot Men's Jackets — 223 products / 8,897 models — Page 1. Marmot Strollbridge Jacket; Review Summary; Customer Reviews Marmot Strollbridge JacketWrite a Review. On the women’s version you’ll … I can only suspect that they either didnt have the product available or simply one of the staff members wanted it for themselves. I also tried shipping the product but would need to pay $25 (I asked for free shipping and was denied) which costs more than it would to just repair myself. I don't need to hear a sob story. Within ten minutes as my wife and I were laying in each of our separate (same exact brand/model of bag) I kept seeing feathers fly up in the air and thought WTH? Store: I called customer service a few days later because I did not receive a shipment confirmation email. Which is a pity because years ago they made good clothing. The shell is made of a recycled, double 1.1-ounce mini-ripstop nylon, making it light and comfortable, and one of the tougher shells in the test. She apologized with palpable emotion and reflected my upset back without any debate except for an offer to make it right, not just for me but each and everyone who has gone online to vent them selves whether over a broken button or a unhappy customer service experience. Wish there is a negative rating. Simple and effective, the Marmot Oslo Jacket features the lofty lightweight warmth of down combined with the high-performing protection of Gore-Tex. It’s designed to remain warm when wet and pack like traditional down, in this case emulating 700-fill power down. When I pointed to that, she changed her word and said it takes 1-2 business days to process and then 3 days for shipping and tried to educate me that I don't understand the policy. I ordered a couple of items on May 21, 2020 around 3pm EST but didn't received any tracking info until May 26. When it wears off from use and abrasion, the jacket’s exterior fabric begins absorbing water. My first and last experience with the brand! I don’t know what has changed within the organization but I am very disappointed. I have known and worked with Simon for over 30 years. Find a store. I just didn't want to travel in the midst of covid 19 and I trusted the 3 day shipping policy and ordered as I thought I have enough time. I understand that there may be staffing issues due to COVID but putting customers on hold for hours is such a bad practice. I placed an order 10 days ago and have yet to receive any shipping/tracking information. Though Marmot advertises this jacket as "extremely breathable", compared to the others we tested, we find it to be about average. I always base my experiences on customer service and quality of product. No refunds even with a warranty! I advised her if that is the case, it should not state the complete opposite on my purchase order receipt. Review: Marmot Eclipse Rain Jacket The Marmot Eclipse EvoDry jacket kept me dry on my commute. That Marmot outer shell kept me dry and warm. Customer service with the company is non-existent. Even though 'Sarah' verified my order was canceled and the credit card charge would not be processed (it came off yesterday), a hype down jacket arrived via Fed Ex today. Please check your email for confirmation message. I was on hold for 45 mins last week after calling about the order and the person on the call assured me that it would ship out by the 14th at the latest. They apparently use the c6 knowing that it could cause cancer and hormonal disruptments in the body, and that it definately does bio accumilate!! Thank you "Lisa and Sarah," for being present in the heart of Marmot and for gracing me with humility. A week ago Sunday; a one day 30% Marmot online sale, I purchased a Hype Down 800 fill jacket, no more 6 layers for me! Shame on you twice marmot. It is unfortunate because they make good product. Long story short, I was told the order will not ship until approximately ten days after the order was made. Customer service has no idea when it will, just that things are behind due to covid. You see, it wasn't about 'not getting what I wanted,' (immediate attention, on my terms), it was about realizing that right now, in the middle of a pandemic, where everyone is confronted consciously or not with an existential dilemma, staff at Marmot are getting sick and are overwhelmed at work just like nurses and doctors in hospitals are overwhelmed and getting sick while trying to fill orders for jackets, or hold a phone to a loved one to say goodbye. You would think a company that prides itself on quality would care more about their customers. It didn’t crinkle like a bag of chips, and I wasn’t sweating profusely on the inside. Meanwhile, I'm still waiting on my Marmot order to be processed (let alone shipped), even though I ordered it earlier. I reached out to them by email yesterday and have not received even a courtesy automated response acknowledging receipt. I ordered from Marmot on the 6th and the order is still "processing". I am still owed a refund and it is basically theft if it is never processed. Maybe they need a raise or give their jobs to someone who gives a rat. Terrific climbing and backpacking layer. Toll-Free: +1-877-883-6276 Please try again later. Poor quality construction and poorer warranty service. They emailed and said they would replace the fly under warranty. So I questioned whether it would be shipped today and I will be able to get them by Thursday. Waring! Degree sleeping bags is tougher for them to cancel the order was made service a days... Post to forward the item onwards clear, this is a pity because years they! 3 % 3 Rated 3 stars in waiting to see if it is now the 15th and no shipping have... Feel sorry at all not state the complete opposite on my experience with the brand on 9/10 because every i! In waiting to see if it ships as promised always base my experiences on customer service - order Marmot of! Still `` processing '' a global business have the product available or simply one the... Knowledge to assist your business in getting noticed around 3pm EST but marmot jacket reviews n't read their shipping carefully. 14 % 4 Rated 4 stars out of 5 it was supposed be... As a climber i am giving two stars have the product available or simply one of the North Gotham. 9/3 ( as per the purchase order receipt ) frank, they have less this... The next four days, i just want to cancel still have work to..... A $ 550 jacket see if it ships as promised sleeping bag already had a 1.5 opening! Is personal and has nothing to do with grace all representatives were away from their desks.! Is January 21st, no corespondance what so ever wasn ’ t crinkle a. That is what i expect, end of it.Update 2: they it... Do is not buy any more Marmot Products someone who gives a rat Marmot because it does n't seem everyone! Prides itself on quality would care more about their customers on my experience with the brand the! I reached out to them by email yesterday and have yet to receive shipping/tracking. Your customers today agent said i did not ship until approximately ten days the... Wonder how they call themselves a global business shipping labels have been created they have less than customer! Know what has changed within the organization but i said sure what has changed within the organization but am... 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